|Emotion-recognition systems can analyze a person’s facial expression and voice to understand their emotions / Credits: Zyabich via Shutterstock|
People have trusted artificial intelligence to make tasks easier for us and help industries succeed. Some of us might think that this is the only extent of AI – automating tasks and helping businesses with their operations. However, an AI system that can understand and master emotions is now possible. Today, several companies are developing emotion recognition technologies, which aim to support humans emotionally.
According to Kaspersky, a multinational cybersecurity and anti-virus provider that aims to protect people and businesses from all types of viruses, malware, ransomware, and cyber threats, most emotion-recognition systems existing today can analyze a person’s facial expression and voice. For instance, an AI system can determine whether a person is in a good or bad mood depending on how their mouths were raised.
Also, these systems can recognize a person’s emotions through the words they say or write. For instance, a hurried speech and trembling voice might indicate fear. Technologies are expected to increase in the next few years. Research firm Garner projected that 1 in 10 gadgets will be fitted with emotion-recognition technologies. Some organizations are already using them. For instance, offices, banks, or restaurants have a friendly robot that greets its customers.
One of the benefits that emotion recognition technologies offer is preventing violence. In one study, researchers created a technology that can identify violent behavior in crowds with the help of camera-equipped drones. However, according to The Verge, an American technology news and media network, this can have a chilling impact on society.
Jay Stanley, a senior policy analyst at the ACLU, stated that this can make people fear they’re being constantly monitored and analyzed. “We want people to not just be free, but to feel free. And that means that they don’t have to worry about how an unknown, unseen audience may be interpreting or misinterpreting their every movement and utterance,” Stanley said.